Welcome to The Silai Studio. By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website and placing an order with The Silai Studio, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

The Silai Studio provides online tailoring and related fashion services. All orders are subject to availability, confirmation, and acceptance.

We reserve the right to modify, update, or discontinue any service without prior notice.

3. Orders & Measurements

Customers are responsible for providing accurate information, including measurements, fabric details, design preferences, and delivery information.

The Silai Studio is not responsible for fitting issues resulting from incorrect measurements or incomplete details provided by customers.

4. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

Payments must be completed according to the selected payment method before order processing begins unless otherwise agreed.

Additional customization requests may result in revised pricing.

5. Order Processing & Delivery

Delivery timelines are estimates and may vary depending on order complexity, customization requirements, and operational circumstances.

While we aim to deliver on time, delays caused by external factors may occur.

6. Alterations & Revisions

Customer satisfaction is important to us. Minor alterations may be accommodated within our service policy.

Requests for changes after production has started may result in additional charges.

7. Cancellations & Refunds

Orders may only be cancelled before production begins.

Customized and tailored products are generally non-refundable unless there is an error caused by our production process.

Approved refunds will be processed according to the original payment method.

8. Intellectual Property

All website content including text, graphics, logos, designs, and visual elements are the property of The Silai Studio and may not be copied, reproduced, or used without permission.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate order information
  • Communicate customization requests clearly
  • Respond promptly to order confirmations if required
  • Use the website lawfully

10. Privacy

Customer information is handled according to our Privacy Policy and is used only for providing and improving our services.

11. Limitation of Liability

The Silai Studio shall not be liable for indirect, incidental, or consequential losses arising from use of our website or services.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services after updates means acceptance of the revised terms.

13. Contact Us

If you have questions regarding these Terms & Conditions, please contact our team through our website contact page.

Thank you for choosing The Silai Studio.